Software Development and Integration Services
PayPoint software engineers are trained in France and Taiwan and specialise in the development of secure high-volume transaction-based software systems, with a track record of development and deployment of credit and debit card, ATM and pre-payment systems. With the experience gained working on multiple platforms such as banking systems, and different hardware devices, our PayPoint technology systems are modern, world class and cutting edge, offering the latest secure solutions to service providers and their clients.
We as an organisation are pleased with our successes gained by a mix of highly qualified and very experienced software engineers, who have a sound track record in software architectural design, development and deployment of various secure transactional and finance-based technology platforms. Our technology is operational internationally and proven in trading environs such as large banking, mobile operators, retailer, utility and government organisations.
The open architecture of our system technology is based on a methodology of flexibility and is easily and securely linked and integrated to different business environs and 3rd party legacy systems. As a South African and African recognised secure payment technologies provider, PayPoint focuses on meeting the needs of our SMME and emerging market, providing solutions to service providers and rural customers lacking access to suitable infrastructure.
PayPoint’s technology offerings incorporate hosting facilities of the central systems in our data centre Service Provider. We supply all necessary hardware and software in our central Back Office environment such as our central Billing system, Postilion Financial Systems and Switch, Central Terminal Management System, CRM, eCommerce and Business Intelligence systems all integrated to our outlying terminals, the legacy systems of our clients and multiple service providers. Our solution is managed by experienced system, database and network administrators to assure smooth, maximised uptime trading.
The PCI and ISO certified data centre is protected by the latest modern disaster recovery technology (DR) and procedures to protect all hardware, software and secure data from any negative influence. With a mirrored real-time, live back-up, all transactions and trade, stock and financial information is recorded and saved against any data loss.
The Data centre is equipped with back-up electricity for uninterrupted and filtered power supply, fire proofing, air-conditioned cooling facilities, high level security incorporating access control against trespass, secure hardware server cabinets and security camera surveillance, secure data communication protection and fire walls. Antivirus programmes are active on all software programmes protecting data against unwanted intrusion.
Installations and Training
The PayPoint installation and training team is well trained and equipped. They have many years’ experience deploying and installing terminals and conducting on-site training in retail and omni- channels, providing client assistance and ‘hand holding’. The team is flexible and mobile, offering services country wide to remote locations and different client profiles.
Terminals are configured and personalised for installation by our technicians, to fit the personal profile of merchants with securities, passwords, reports, stock profile, staff and management enrolment.
After installation and configuration, our field technicians train our Merchant’s cashiers and management on the new on-site terminal to promote and familiarise users with the technology and functionality and enable confident interaction with the system. The new merchant or trader is also provided with a manual for further reference and assistance if necessary. We also provide “train the trainer” workshops for corporate or customer in-house deployments.
This installation and training process are driven and managed by our central Work flow management and CRM systems to record, drive, track and manage the process through the entire cycle and assure successful roll-out and customer satisfaction. Our in-house project management team monitors the installation and training processes via these systems.
Support and Maintenance (Help Desk) 24/7
PayPoint provides 24-hour, 7-day a week, 365 days a year, help desk support via our CRM (Customer Relationship Management and Help Desk) system. This back-office system forms part of the integrated systems that are utilised to access data, transactions, history and trade information regarding any customer’s remote terminals.
The first step for support and maintenance is the on-line process. Our help desk TMS makes it possible for our support staff to connect live to a remote terminal in the field and display information relating to its hardware, software applications and configuration data. TMS allows support technicians to remotely link to terminals and run the necessary diagnostics. This quick and cost-efficient remote troubleshooting function eliminates the need to dispatch field service technicians or to recall devices. After troubleshooting, our engineers can service and repair terminals remotely. This functionality is invaluable for our Helpdesk and Technical Support function, as it provides unparalleled troubleshooting capabilities, when problems arise at any terminal site. This powerful diagnostics tool enables unusual problems to be identified and solved as soon as they appear in the field. Remote resolution means decreased terminal down-time and increased terminal uptime, trade and profitability.
Should a hardware failure occur, PayPoint have field technicians that can be dispatched to a remote site to perform a quick and easy swap out. The remote terminal devices are fitted with female and male connectors that are very easily and quickly unplugged and exchanged for replacements. In the case of mPos terminals, PayPoint utilise our Courier partner to do a quick swap-out together with the help desk supporting and monitoring the process.
Terminal Estate Planning and Merchant Onboarding
PayPoint operational team offers services to Terminal service providers to perform any terminal estate deployment.
A direct marketing and sales strategy are utilised to deploy the EFTPOS, mPOS or SSD-ATM terminals into the merchant target market. The deployment process is supported by our regional account executives, each responsible for an area and monitored by Head Office in Johannesburg.
PayPoint analyse every provinces and regional areas to create sales territories.
Every region is “latticed” to cover all cities, towns and especially rural areas. The grid methodology bounds areas populated by responsible sales agents who target all SMME retail outlets and traders in a block zone, offering PayPoint’s POS terminal and product suite in their entire area. A merchant agreement is signed as part of the onboarding proses together with the opening of a settlement bank account from our banking partners.
All terminal deployment, installations, training and terminal trade performance and behaviour are recorded in the central PayPoint Dashboard Manager and TMS (Terminal Management System)
System. The system also enables the marketing team to identify and target prospective customers, new product opportunities and manage the remote sales processes from a regional and central environment.
Dashboard Management Services
The Dashboard Manager is a Web based secure Central eCommerce Management system for the use of all the stakeholders involve with the terminal estate management. The system providing to its user’s access level control linked to the appropriate and designated functionality authority per user, for example; call centre operators can only see functionality to assist the merchants. Management will be able to see terminal performance, trade functions and various types of management reports.
To manage the terminal hardware inventory accurately, the system provide functionality for Inventory Warehouse Management for asset management.
Having a large terminal estate comprising of various models, different serial number configurations, hardware warranties, software versions, and various merchant locations, it is common for terminal service providers to end up with asset management challenges and potentially the loss of terminals. Furthermore, the financial department rely on accurate terminal inventory management for the purpose of administration functions such as estate depreciation reporting for annual audits.
The following functionality is provided by the Inventory and Asset Manager Module in the Dashboard:
- The Inventory management tool is used to record all terminal information such as make, models, serial numbers and purchase dates, thus managing factory warranties and depreciation information;
- Full histories of operational addresses to the latest despatched address, GPS position or location of the merchants;
- Status of the estate terminals, as ‘active’ or ‘in-active’;
- Support and Maintenance information and history;
- Automatic tracking and download of correct software versions and parameter files
- Mobile SIM cards per terminal, with serial number and related PIN’s.
Dashboard Report Examples:
- Installation status tracking report
- Daily terminal transaction types
- Terminal Active and Inactive estate report
- Terminal totals per site
- End of Day and Mark Off file reports
- Settlement Reports
- Payment and VAS report types
- Terminal GPS location
- Terminal Warrantee
- Help Desk related incidents, notes and escalation
- CRM and Marketing Reports